Refund & Cancellation Policy

Speed Fix — $249

Speed Fix carries a guarantee: a mobile PageSpeed performance score of 90 or above. Here is how that works if we miss it.

First, we keep working

Falling short does not immediately trigger a refund, because the first remedy is that we carry on at no extra cost until we reach 90. That is the promise made in our FAQ and it is the one we prefer to keep — you came for a fast site, not for your money back.

Then, if we still cannot get there

If 30 days after we start we have not reached a mobile score of 90, you can ask for a full refund of the $249. No negotiation and no restocking fee. Any improvements we already made to your site are yours to keep — we do not revert the work as a condition of refunding you.

You can also simply let us continue past 30 days if you would rather have the result than the refund. The choice is yours, and asking for one does not forfeit the other until you take it.

The exception, stated before you pay

Some sites carry third-party booking widgets, chat tools or tracking scripts so heavy that no amount of optimisation reaches 90 while they are still loading. We identify these on the call, before you pay, and tell you the guarantee cannot apply. Where we have told you that in writing beforehand, the guarantee and this refund do not apply — but you will never discover that limitation after paying. If we failed to flag it and you hit that wall, the refund stands.

Rebuild ($749) and Custom (from $1,900)

These are built in stages, and what is refundable follows the same stages shown on our homepage.

• Before we start building — after you have paid a deposit but before design or development work has begun, you get afull refund. Change your mind, no cost, no explanation needed.
• During the build, before the staging URL — you can cancel and we refund the deposit less the work already done, charged at a fair proportion of the agreed fee. We will show you what was built and how we arrived at the figure. In practice this usually means part of the deposit comes back.
• After you approve the staging site — approval is the point at which the work is finished and accepted, so the fee isnon-refundable from then on. You have seen the site and signed off on it. Fixing anything that does not match the agreed scope is still on us, at no charge.
• After launch — non-refundable, for the same reason. Bugs and scope defects remain our responsibility to fix; a change of mind about the design does not.

For Custom projects, milestones in your quote replace the two middle stages above: each completed and approved milestone is non-refundable, and anything not yet started is refundable in full.

If we cancel a project for a reason that is not your fault — illness, capacity, or realising mid-build that we are the wrong studio for the job — you get a full refund of everything paid for work not delivered, at whatever stage we are at, and we will hand over what has been built.

Care plan — $79/month

• Cancel any time, by email. There is no notice period and no cancellation fee.
• Cancelling stops the next payment. The month you have already paid for is not refunded — it runs to the end of its billing period and we keep maintaining the site until then.
• We do not charge for a month we have not begun. If you cancel on the day a payment lands, tell us and we will refund that month in full.

How to ask for a refund

Email outreachaxiora@gmail.com with your name and your site URL, and say what you are asking for. That is the whole process — there is no form and no support ticket queue.

• We reply within 3 business days, and normally sooner.
• Approved refunds are issued within 10 business days, to the payment method you originally used.
• How long it then takes to appear is your bank's business, typically another 3–5 days.
• If we say no, we will tell you which clause above we are relying on and why. You are entitled to an actual reason.

Chargebacks

If you are unhappy, email us first. We would far rather refund someone promptly than argue through a payment processor. A chargeback raised without contacting us costs us the disputed amount plus a fee, and it is a poor way to resolve something we would probably have just paid.

How this fits with our other terms

This page governs refunds and cancellations. Scope, payment schedule, intellectual property and liability are covered in ourTerms of Service. Where your written quote sets out a different milestone or refund arrangement for your specific project, the quote takes precedence over this page.